We worship “seamless.” One click. Auto-fill. Skip tutorial. Then a junior legal professional authorizes the wrong clause because the UI made it easy. In legal, “easy” without judgment is a liability. The better move: keep strategic friction that slows people just enough to think, learn, and escalate when it matters.
Friction is not the enemy: Use the adoption…
We worship “seamless.” One click. Auto-fill. Skip tutorial. Then a junior legal professional authorizes the wrong clause because the UI made it easy. In legal, “easy” without judgment is a liability. The better move: keep strategic friction that slows people just enough to think, learn, and escalate when it matters.